1. The 14-Day Live Guarantee
Every Booked2 engagement is backed by our core guarantee: if your system is not built, tested, and live capturing real leads within 14 days of your onboarding call, we refund your one-time setup fee in full. No fine print, no partial credit — a full refund of the setup fee.
The 14-day window begins once you've completed onboarding — meaning you've provided the access and information we need to start building (CRM login, lead source details, brand voice guidelines, and calendar access). If a delay is caused by these not being provided on time, the 14-day clock is extended by the length of that delay, not counted against Booked2.
2. Setup Fees
The one-time setup fee covers the build, testing, and launch of your AI system. Setup fees are refundable only under the 14-day guarantee above. Once your system has gone live and is actively capturing real leads, the setup fee is considered earned and non-refundable.
3. Monthly Retainer
The monthly retainer covers ongoing hosting, optimization, monitoring, and support. Retainer payments are billed in advance and are non-refundable for the current billing period once the system is live, but you may cancel at any time to stop future billing — see Section 5.
4. What Isn't Covered
- Results-based refunds — Booked2 guarantees the system will be built and live on time, not a specific number of leads, appointments, or closed deals (those depend on your market and lead volume).
- Third-party platform costs (e.g. your CRM subscription, phone number charges) are separate from Booked2 fees and are not refundable by us.
- Custom work explicitly scoped and delivered outside the standard tier deliverables.
5. Cancellation
You can cancel your monthly retainer at any time by contacting us — see the Contact page. Cancellation takes effect at the end of your current billing cycle; there's no long-term lock-in contract.
6. How to Request a Refund
Email us at info@booked2.com or use the contact form with your account details and the reason for your request. We respond to all refund requests within 2 business days.
Questions about this policy? Contact us — we're happy to walk through anything before you book a call.